REFUND POLICY
REFUND, CANCELLATION & COACHING PACKAGE POLICY
Effective Date: September 8, 2026
Business Name: Get Gymnast Fit – Trainer Maxim, owned and operated by Maxim Bublovskiy (“Get Gymnast Fit,” “we,” “us,” or “our”)
This policy applies to personal coaching, training sessions, coaching packages, online courses, subscriptions, eBooks, downloadable materials, and other digital products purchased directly from Get Gymnast Fit.
We aim to provide clear and fair terms while recognizing that consumer rights may vary depending on where a customer lives.
1. General Refund Terms
Refund requests are reviewed in good faith on an individual basis.
Except where a refund or cancellation is required by applicable law:
• Refunds are not automatically guaranteed.
• We may consider factors including the type of product or service purchased, how much of it has been used or accessed, sessions already completed, and the circumstances surrounding the request.
• We may request reasonable information necessary to locate the purchase and evaluate the request.
Nothing in this policy limits any refund, cancellation, cooling-off, or other consumer right that cannot legally be waived in the jurisdiction applicable to the transaction.
2. Personal Coaching Sessions
Personal coaching sessions may take place online or in person.
If you cannot attend a scheduled session, at least 24 hours’ notice is required to cancel or reschedule it.
A session cancelled with less than 24 hours’ notice, or a session that the client does not attend without notice, will normally be considered used and will not be refundable or credited back to the package.
Exceptions may be made at our discretion in cases such as emergencies or other exceptional circumstances.
3. Coaching Packages
Coaching packages represent a specific number of prepaid training sessions.
Completed sessions are non-refundable except where otherwise required by law.
Unused sessions in an active coaching package are not automatically refundable. Requests to discontinue coaching and receive a refund for unused sessions will be considered individually.
Purchasing a package does not create an obligation for Get Gymnast Fit to hold unused sessions available indefinitely if the client stops participating and communicating, as described in Section 4.
4. Inactive Coaching Packages
Coaching packages are intended to be used as part of an active coaching relationship.
A coaching package may be considered inactive when, for 90 consecutive days:
• no coaching session has taken place;
• no future coaching session has been scheduled; and
• the client has not communicated with us regarding continuation, scheduling, or a planned break from coaching.
Before an inactive package is closed, we will make a reasonable attempt to contact the client using the most recent contact information provided to us.
The client will then have 14 days from the date of that notice to contact us regarding continuation of the coaching relationship.
If no response is received within that period, the remaining unused sessions may expire, the package may be closed, and no refund will normally be issued for those expired sessions, except where applicable law requires otherwise.
Pre-arranged or reasonably communicated breaks—including travel, injury, illness, family circumstances, or other situations discussed with us—will not automatically be treated as inactivity.
Clients are responsible for keeping their contact information reasonably current.
Exceptions may be made at our discretion where circumstances reasonably justify them.
5. Refunds for Partially Used Coaching Packages
Coaching packages may be offered at a lower per-session price than individual sessions.
If we approve a discretionary refund for a partially used discounted coaching package, sessions already completed may be recalculated using the regular individual-session rate that applied at the time the package was purchased.
Any refundable balance would then be calculated after deducting the value of the sessions already provided.
This provision does not reduce any refund or cancellation right required by applicable law.
6. Sessions Cancelled by Get Gymnast Fit
If we cancel a coaching session, the session will not be counted as used and may be rescheduled.
If Get Gymnast Fit becomes unable to provide prepaid coaching services on an ongoing basis for reasons unrelated to the client's conduct, unused prepaid sessions will be refunded or otherwise resolved appropriately.
7. Ending a Coaching Relationship
Either the client or Get Gymnast Fit may decide that continuing a personal coaching relationship is no longer appropriate.
If Get Gymnast Fit ends a coaching relationship for reasons unrelated to misconduct, non-payment, or a material breach by the client, unused prepaid sessions will normally be refunded.
If coaching is terminated because of abusive or inappropriate conduct, repeated non-payment, misuse of services, or another material breach of the coaching relationship, treatment of any unused balance will be determined according to the circumstances and applicable law.
8. Online Courses and Digital Products
Digital products include, but are not limited to:
• eBooks;
• downloadable guides or training plans;
• PDFs and instructional materials;
• prerecorded courses;
• instructional videos; and
• other downloadable or immediately accessible digital content.
Digital products are generally non-refundable once they have been downloaded, substantially accessed, or consumed, except where applicable law provides otherwise.
Requests involving purchases that have not been accessed or substantially used may be considered individually.
9. Subscriptions
Products sold as recurring subscriptions will continue and renew according to the billing terms displayed at the time of purchase until cancelled.
A subscription may be cancelled to prevent future renewal charges.
Unless otherwise stated at the time of purchase or required by applicable law, cancelling a subscription stops future renewals but does not normally generate a prorated refund for a billing period that has already begun.
Access will normally remain available until the end of the already-paid subscription period unless otherwise specified.
Any mandatory cancellation, renewal, notification, or refund rights applicable in the customer's jurisdiction remain unaffected.
10. Payment Plans
A fixed payment plan is different from a recurring subscription unless it is specifically described as a subscription at the time of purchase.
When a product or course is purchased using a fixed installment plan, the installments represent portions of the total agreed purchase price rather than separate monthly purchases.
Stopping use of the product does not, by itself, cancel remaining agreed installment payments.
Any statutory cancellation or refund rights that apply to the transaction remain unaffected.
11. Technical Issues
If you experience difficulty accessing a course or digital product, please contact us promptly at info@getgymnastfit.com so that we can attempt to resolve the issue.
Refunds will not normally be provided solely because of problems caused by:
• the customer's device or equipment;
• internet connectivity;
• unsupported software;
• failure to meet clearly stated technical requirements; or
• circumstances outside our reasonable control.
This does not affect rights that may apply where we fail to provide the purchased service or content as represented.
12. International Customers and Currency
Get Gymnast Fit is operated from Nova Scotia, Canada, and serves customers internationally.
Prices are charged in the currency displayed at the time of purchase, which may include USD.
When a customer's bank, credit card provider, PayPal, payment processor, or other financial institution performs currency conversion, that provider may determine the exchange rate or charge additional conversion or international transaction fees. These charges are outside the control of Get Gymnast Fit.
Where a refund is issued, it will normally be returned through the original payment method and in accordance with the payment processor's procedures. The amount appearing in the customer's local currency may differ from the amount originally paid because of changes in exchange rates or third-party fees.
Get Gymnast Fit is not responsible for exchange-rate differences or charges imposed independently by financial institutions or payment processors, except where applicable law requires otherwise.
13. Mandatory Consumer Rights
Get Gymnast Fit operates from Nova Scotia, Canada, but customers may purchase our products and services from other provinces, states, or countries.
Consumer protection laws vary between jurisdictions.
Nothing in this policy is intended to exclude, restrict, or waive a consumer right or legal remedy that cannot legally be excluded, restricted, or waived.
Where applicable law provides a mandatory cooling-off period, cancellation right, refund right, automatic-renewal protection, or other consumer protection that is more favourable than this policy, the mandatory legal requirement will apply.
Except to the extent that mandatory law provides otherwise, transactions with Get Gymnast Fit are governed by the laws of the Province of Nova Scotia and the applicable federal laws of Canada.
14. Requesting a Refund or Cancellation
To request a refund or cancellation, contact:
Please include:
• your full name;
• the email address associated with the purchase;
• the product or service purchased; and
• a brief explanation of your request.
We aim to respond within five (5) business days.
Where a refund is approved, processing times may depend on the payment provider or financial institution.
15. Changes to This Policy
We may modify this policy from time to time.
The latest version and effective date will be posted on our website.
Material changes will generally apply prospectively to future purchases.
A later version of this policy will not be used solely to remove or materially reduce rights that already applied to a previous purchase, except where the customer agrees to the change or where otherwise permitted by applicable law.
Contact
Get Gymnast Fit – Trainer Maxim
Owned and operated by Maxim Bublovskiy
Nova Scotia, Canada